JS Tip 108: From the Customer Service Workshops: “Confirm Your Appointment or Else!” Salse & Customer Servicetips@jeffsmith.comApril 29, 2011
JS Tip 42: From the Customer Service Workshops: Using Humor, Part Deux Salse & Customer Servicetips@jeffsmith.comJanuary 22, 2010
JS Tip 41: From the Customer Service Workshops: Using Humor, Part Deux Salse & Customer Servicetips@jeffsmith.comJanuary 15, 2010
JS Tip 40: From the Customer Service Workshops: Using Humor Salse & Customer Servicetips@jeffsmith.comJanuary 8, 2010
JS Tip 37: From the Customer-service Workshops: Being Politically Correct Salse & Customer Servicetips@jeffsmith.comDecember 18, 2009
JS Tip 33: From the Communicating with the Public and the Media Workshop: The Importance of Honesty (Part Three of Three) Salse & Customer Service, Leadership & Trainingtips@jeffsmith.comNovember 20, 2009
JS Tip 28: From the Customer Service Workshops: The Strength of an Apology Salse & Customer Servicetips@jeffsmith.comOctober 16, 2009
JS Tip 12: On Customer Service: Specific Examples Salse & Customer Servicetips@jeffsmith.comJune 26, 2009