JS Tip 505: Deal with the Rumors

From the Leadership Workshops: Deal with the Rumors

ru·mor/’roomər/ noun A currently circulating story or report of uncertain or doubtful truth: “They were investigating rumors of Sasquatch when they disappeared.” Synonyms: gossip, hearsay, speculation. Origin: Late 14c., From Old French rumur “noise.”

The Discussion

“Hey. You know what I heard? I heard . . . .” 

Oh, wow. Another rumor. 

Rumors damage reputations and hurt productivity. 

Rumors spread for many reasons: The need to feel important. The need to appear knowledgeable. The need for adventure. Resentment. Boredom. 

As a leader, it’s your responsibility to provide an honest, open, and productive workplace. And to deal with the rumors. 

The Prevention

Engage with your people. Build a culture of openness and honesty. Be available. Welcome questions. Rumors are like mushrooms: they thrive in the dark. Sproing! 

Include a section on rumors in your company policy: Try something like, “Please don’t circulate rumors. Rumors hurt people and productivity. If you have questions, ask.” 

The Response

Respond quickly with complete honesty. Too many politicians have discovered, “It’s not the crime, it’s the cover-up.” 

Find the source of the rumor. Talk to the individuals. Explain the harm of the rumor. Ask for their cooperation. Again, be open and honest.  

Maintain your sense of humor. Rumors happen. Remember what Michael told his brother: “It’s nothing personal, Sonny. It’s strictly business.”     

As you build trust, the rumors will fade.

We love this stuff.

Today is a special day. Ponder and remember.